We hired UMD professional, an independent firm of consultants to carry out a client survey and we have decided to let their words do the talking; Summary "Studio MG appears to be a firm capable of much client satisfaction, mainly due to the relationship of understanding and trust built up with each client. The impression is of a very well organised, efficient firm that does do exactly what it says; of a principal with good people skills who finds out what clients want before delivering advice. Relationships and recommendation appear to be key, although creativity and energy are also appreciated." Why clients chose Studio MG over other architects "Many clients obtain Studio MG's name from The Royal institute of British Architects, others through personal recommendation. Some clients chose the company due to its ability to meet a difficult timescale. Other clients mentioned that they trusted SMG not to railroad them into decisions or made much of their diplomatic and people skills. Some simply said 'SMG had an outlook that was similar to ours'. Other comments included 'positivism', 'energetic', 'willing', 'got on with them', ' they understood the way the building would be used' " What did clients like about working with Studio MG? "Responses to this question were about personal relationships, and a feeling of being looked after. There was much appreciation of the firm's efficiency – always returning calls, being 'very responsive', doing what was promised, confirming matters agreed, keeping a good train of correspondence …and about a feeling of involvement – making clients feel 'involved in the process', 'handling meetings', going out of his way 'to show things', 'sympathetic to requirements', questioning clients closely about what they're looking for; if clients were not happy, 'looking at it again' and 'working with us all over again', even handling public meetings very diplomatically. …also 'clear headedness', 'dealing with crises well', 'building a team approach', 'clear thinking', etc. " "They didn't just listen they partnered my ideas"